Service & Repairs<\/span><\/h2><\/h1><\/div><\/div><\/div>Haenel, together with Frankonia, has established the Haenel Service Center Frankonia Rottendorf<\/strong>. This service center professionally handles all warranty, service, and repair tasks for Haenel rifles. Through the network of authorized dealers and Frankonia stores, it is ensured that rifles can be received and returned easily and in full compliance with legal requirements. Important: Sending firearms directly to the Suhl factory is not legally permitted!<\/strong><\/p>\n<\/div><\/div><\/div>![](\"https:\/\/www.cg-haenel.de\/wp-content\/uploads\/2026\/03\/Haenel-Serviceablauf-DE-1600x.png\" "\\"Haenel-Serviceablauf-DE-1600x\\"")
<\/span><\/div><\/div><\/div>It is important to understand that a rifle is not a product like any other. The handling of repairs and service must comply with the requirements of the National Firearms Register (NWR). To ensure compliance with these legal provisions, the acceptance, maintenance, repair, documentation, and transfer of firearms are carried out exclusively through authorized dealers, wholesalers, or importers, with complete digital traceability.<\/p>\n
\nNo one would consider sending their car to the factory for maintenance or repair. Instead, trained professionals at workshops and authorized service partners handle such work. The same applies to Haenel rifles: your specialist dealer or gunsmith will service and repair your Haenel rifle \u2013 because these professionals are qualified and trained to do so.<\/strong><\/p>\nDirect acceptance at the Suhl factory is not possible: we are not permitted to accept firearms from end customers, thereby avoiding potential legal issues for you<\/strong>. Please note: this also relates to the assessment of your legal reliability under firearms law.<\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div>Please act responsibly and in compliance with all legal requirements.
\nFor service cases, please follow these three simple steps:<\/strong><\/p><\/h3><\/div><\/div><\/div><\/div><\/div>1. Contact your specialist dealer<\/strong><\/h4><\/h4><\/div>Please contact an authorized firearms dealer regarding your request or issue \u2013 this also applies to privately acquired second-hand firearms.<\/strong> The service process is handled directly by the dealer or via the Haenel Service Center at Frankonia in Rottendorf.<\/p>\nThe technicians and gunsmiths at the Haenel Service Center are trained and qualified to resolve any issues with our rifles. If required, they are in direct technical coordination with our specialists at the factory and have access to all relevant information and documentation for your rifle.<\/strong><\/p>\n<\/div>
Haenel, together with Frankonia, has established the Haenel Service Center Frankonia Rottendorf<\/strong>. This service center professionally handles all warranty, service, and repair tasks for Haenel rifles. Through the network of authorized dealers and Frankonia stores, it is ensured that rifles can be received and returned easily and in full compliance with legal requirements. Important: Sending firearms directly to the Suhl factory is not legally permitted!<\/strong><\/p>\n<\/div><\/div><\/div> It is important to understand that a rifle is not a product like any other. The handling of repairs and service must comply with the requirements of the National Firearms Register (NWR). To ensure compliance with these legal provisions, the acceptance, maintenance, repair, documentation, and transfer of firearms are carried out exclusively through authorized dealers, wholesalers, or importers, with complete digital traceability.<\/p>\n No one would consider sending their car to the factory for maintenance or repair. Instead, trained professionals at workshops and authorized service partners handle such work. The same applies to Haenel rifles: your specialist dealer or gunsmith will service and repair your Haenel rifle \u2013 because these professionals are qualified and trained to do so.<\/strong><\/p>\n Direct acceptance at the Suhl factory is not possible: we are not permitted to accept firearms from end customers, thereby avoiding potential legal issues for you<\/strong>. Please note: this also relates to the assessment of your legal reliability under firearms law.<\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div> Please act responsibly and in compliance with all legal requirements. Please contact an authorized firearms dealer regarding your request or issue \u2013 this also applies to privately acquired second-hand firearms.<\/strong> The service process is handled directly by the dealer or via the Haenel Service Center at Frankonia in Rottendorf.<\/p>\n The technicians and gunsmiths at the Haenel Service Center are trained and qualified to resolve any issues with our rifles. If required, they are in direct technical coordination with our specialists at the factory and have access to all relevant information and documentation for your rifle.<\/strong><\/p>\n<\/div><\/span><\/div><\/div><\/div>
\nFor service cases, please follow these three simple steps:<\/strong><\/p><\/h3><\/div><\/div><\/div>1. Contact your specialist dealer<\/strong><\/h4><\/h4><\/div>